• After installation, does the system have the capacity to “learn” as we add more content and pages to the website?

    Yes, absolutely. Our solution is based on Artificial Intelligence, which means the system is dynamic and adaptable. As you add new content, pages, or documents to your website or knowledge base, the AI can be easily trained to integrate this new information. This ensures that your chatbot always remains up-to-date and that the quality of its responses keeps pace with your business growth.

  • What features of your AI Chatbot distinguish it from a simple chatbot?

    Our chatbot is not based on rigid rules. The Artificial Intelligence allows it to offer advanced features that generate real value:

    • Contextual Understanding: It can understand the user’s intent behind phrases and free text, making the conversation natural and fluid.
    • Dynamic Response Generation: Instead of using pre-written answers, the AI generates accurate and dynamic responses in real-time, utilizing your knowledge base.
    • Intelligent Lead Qualification: It acts as a sales agent, analysing and qualifying the potential of visitors before forwarding them to your sales team.
    • Continuous Learning: The system learns from every interaction, optimizing its accuracy and efficiency over time.

  • Can I choose between ChatGPT, Gemini, or another language model?

    Our chatbot supports a variety of language models (LLM) that we can choose from, depending on our preferences. Below is a list of the main available LLMs currently:

    • o4 Mini
    • o3 Mini
    • GPT-4.1
    • GPT-4.1 Mini
    • GPT-4.1 Nano
    • GPT-4o
    • GPT-4o Mini
    • Claude Opus 4
    • Claude Opus 3
    • Claude Sonnet 4
    • Claude Sonnet 3.7
    • Claude Sonnet 3.5
    • Claude Haiku 3.5
    • Claude Haiku 3
    • Gemini 2.5 Pro
    • Gemini 2.5 Flash
    • Gemini 2.0 Flash

  • What are the real advantages of having an artificial intelligence chatbot?

    Imagine yourself listening to the market about a product you want to buy. You identified a company that sells the product and asked for information through the site’s form. Now you must wait for the answer. Meanwhile, you identified another company that also sells the product. You contacted the company through the chat, which immediately assisted you. All your doubts were clarified, and you were satisfied with the interaction, which earned your confidence. Which of the two companies do you think is more likely to sell you the product?

  • Does the chatbot solution reduce customer support costs?

    Yes, significantly. By automating the response to a large volume of support requests, the chatbot frees up your service team to focus on more complex and higher-value tasks, resulting in an immediate reduction in operational costs.

  • Can the chatbot use our documentation to give answers?

    Yes. Our chatbot uses your knowledge base, FAQs, support documents (instruction manuals, technical specifications), or website information to provide instant, accurate, and contextual answers. This ensures that responses are consistent and aligned with your company’s official information.

  • How does the chatbot help in capturing qualified leads?

    The chatbot is trained to ask the right questions and qualify the visitor (e.g., type of service, company size, budget). Only then does it forward the conversation to a human agent, ensuring your sales team only talks to high-potential leads.

  • Can the AI chatbot really work 24 hours a day, 7 days a week?

    Yes. The great advantage of the chatbot is its continuous availability. Unlike a human agent, the chatbot does not need breaks and is ready to respond at any time, ensuring impeccable and immediate service.

  • What happens when the Chatbot doesn’t know how to answer a question?

    When the AI cannot provide an accurate answer, the system is programmed for intelligent escalation. This means the conversation will be politely forwarded to a human agent on your team, so the customer gets the necessary help without frustration.

  • Does the Chatbot only respond to text? Can it do other things?

    Our chatbot is not limited to responding to text. It can be programmed to capture contact data, qualify leads (ask questions to understand customer interest), schedule meetings (using integrations like Cal.com), and direct the customer to the right pages on your website.

  • How long does it take to develop a Chatbot and get it up and running?

    Development time varies depending on the complexity and volume of information to be integrated. However, a fully functional and trained website chatbot can be operational in a few weeks.

  • What is needed for the Chatbot to learn to answer my questions?

    The chatbot learns from the Knowledge Base we provide. We use your FAQs, support documents, website information, and other data to train it (teach it). The more accurate information you give us, the better its response capability will be.

  • What is an Artificial Intelligence Chatbot?

    It is a software program that uses Artificial Intelligence (AI) to simulate human conversation. It operates on your website or platforms like WhatsApp, answering questions, providing information, and guiding your visitors 24 hours a day.