What if the client has a problem that is not in our Knowledge Base?

Our workflow includes a fallback (resource) mechanism. If the Agent detects that the question is new, complex, or high-risk, it creates a priority ticket in your system (or sends a notification email to your team) and sends an initial reply email to the client confirming that the request has been received and forwarded.

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Navegar entre Perguntas sobre o mesmo tema

FAQ - Perguntas mais frequentesWhat is the real ROI (Return on Investment) of this service?
FAQ - Perguntas mais frequentesWhat architecture do you use to ensure the contextual accuracy of the responses?