What Fine-Tuning methods do you apply to guarantee the Brand Voice?
The fine-tuning is done at two levels:
- System Prompting
In each interaction, the Agent is instructed with a robust prompt that defines the tone of voice, the level of formality, and the desired response structure, ensuring consistency. - Few-Shot Examples
We provide the Agent with specific examples of “good responses” from your company so that it replicates the syntax and style of the human team.
