What are the real advantages of having an artificial intelligence chatbot?

Imagine yourself listening to the market about a product you want to buy. You identified a company that sells the product and asked for information through the site’s form. Now you must wait for the answer. Meanwhile, you identified another company that also sells the product. You contacted the company through the chat, which immediately assisted you. All your doubts were clarified, and you were satisfied with the interaction, which earned your confidence. Which of the two companies do you think is more likely to sell you the product?